Core Terms
Cancellation, Refund, and Reversal Policy
This policy explains how cancellations, refunds, and reversals work on Akara.
EFFECTIVE: JULY 5, 2026
Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.
Key reminders
- Akara does not hold or move funds
- Confirm payout details before sending
- KYC data, receipts, and chat records may be used for fraud prevention and dispute review
- Akara may pause trades or restrict accounts for safety
Cancelling a Trade
A trade can be cancelled:
- Before payment is sent
- If both users agree to cancel
- If the trade expires after 15 minutes
- If the trade is abandoned
- If Akara pauses or closes it for safety
After Payment Is Marked Sent
Once a user marks payment as sent, that user cannot cancel the trade. If something goes wrong after this point, the user must raise a dispute.
Refunds
Refunds are handled directly between users, their banks, or their mobile money providers. Akara does not hold funds, so Akara cannot issue refunds.
Reversals
Users seeking a reversal should contact their bank or mobile money provider. Akara may help prepare evidence for a reversal request, subject to privacy, legal, and safety checks.
No Compensation by Default
Akara does not compensate users from its own funds unless it separately chooses to do so in writing.