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Last updated: July 4, 2026

Cancellation, Refund, and Reversal Policy

This policy explains how cancellations, refunds, and reversals work on Akara.

Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.

Business details

Legal business name
Akara Fintech Solutions
Registration number
BN 9656395
Entity type
Business Name
Business type
Sole Proprietor
Country of registration
Nigeria
Date of registration
July 4, 2026
Business status
Active
Principal place of business
No. 19, Afam Emma Chukwura Lane, Bonsaac, Asaba, Delta State, Nigeria
Public support email
support@tryakara.com
Temporary email
tryakara@gmail.com
Website
https://tryakara.com
Governing law
Nigeria, with applicable local laws in supported user countries where required
Regulator
[Regulator if applicable]

Cancelling a Trade

Cancellation may be possible before payment is sent, if both users agree, if a trade expires after 15 minutes, if it is abandoned, or if Akara pauses or closes it for safety.

After Payment Is Marked Sent

After payment is marked sent, the user cannot cancel and must raise a dispute.

Refunds

Refunds are handled directly between users, banks, or mobile money providers.

Reversals

Users should contact their bank or mobile money provider. Akara may help prepare evidence subject to privacy, legal, and safety checks.

No Compensation by Default

Akara does not compensate users from its own funds unless it separately chooses to do so in writing.

No-custody notice

Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Always confirm payout details before sending money.

This page is a draft and should be reviewed by a qualified legal professional before launch.

Key reminders

  • Akara does not hold or move funds.
  • Confirm payout details before sending.
  • KYC data, receipts, and chat records may be used for fraud prevention and dispute review.
  • Akara may pause trades or restrict accounts for safety.
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AKARA

A cleaner way to swap from chat.

Akara

Akara Fintech Solutions, BN 9656395.

Headquarters: Nigeria and Rwanda.

Akara coordinates the record. Users send money directly through their own bank or mobile money accounts.

Product

Product How it works Trust and safety Currencies Support

Legal

Core

Terms of ServicePrivacyAcceptable UseWhatsApp Opt-In + Messaging

Trading

No-Custody Risk DisclosureDispute ResolutionCancellation, Refund, + ReversalReceipt Upload + Evidence

Account

KYC + Identity Verification ConsentPayout Details + Account Name-MatchUser Verification Tier + Transaction LimitData Deletion

Contact

support@tryakara.com complaints@tryakara.com WhatsApp support