Support
Real help, on the channel you already use.
Questions, trade issues, complaints, or safety concerns: reach Akara through WhatsApp or email and we will pick it up from there.
Message the official Akara WhatsApp Business number: +250 734 269 158. Type menu at any time to see your options.
support@tryakara.com
If the domain email is not active yet, use tryakara@gmail.com temporarily.
Complaints
Formal complaints go to complaints@tryakara.com. Serious cases are escalated to an admin or compliance reviewer.
Support hours
Monday to Saturday
9:00 AM – 6:00 PM WAT/CAT
Response time
We aim to respond within 24–72 hours. Complex reviews may take longer.
Disputes
Something wrong with a trade? Raise a dispute within 24 hours so the record is preserved. How disputes work
What support can help with
- Account access
- Verification
- Payout details
- Listings
- Trade status
- Receipt upload
- Disputes
- Complaints
- Safety concerns
- Platform guidance
What to include in your message
- Your registered WhatsApp number
- Trade reference code
- Currency pair
- Amount
- Receipt or screenshot if relevant
- A clear description of the issue
The more of this you include up front, the faster the review moves.
The full policy lives in the legal center: Support and Complaints Policy