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Legal, Trust, and Safety Center

Privacy & Data

KYC and Identity Verification Consent

Akara requires identity verification before users can create listings, open trades, add payout accounts, or complete exchanges.

EFFECTIVE: JULY 5, 2026

Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.

Key reminders

  • Akara does not hold or move funds
  • Confirm payout details before sending
  • KYC data, receipts, and chat records may be used for fraud prevention and dispute review
  • Akara may pause trades or restrict accounts for safety

Verification Information We Collect

  • Legal name
  • WhatsApp number
  • Nationality and country of residence
  • ID issuing country, ID type, and ID number
  • ID document image
  • Selfie or liveness capture
  • Face match result
  • Payout account name

Accepted Documents

Akara accepts a national ID, passport, driver's licence, residence permit, or other government-issued identity document accepted by Akara.

Third-Party Verification

Akara may use a third-party KYC provider such as Didit to perform document checks, face matching, and liveness detection. Verification data shared with such providers is used only for verification and safety purposes.

Verification Outcomes

Verification may result in approval, rejection, restriction, or admin review. Users may appeal an outcome or be asked to provide additional information.

Reverification

Reverification may be required after payout detail changes, especially name changes or unclear payout name matches.