Legal center

Legal, Trust, and Safety Center.

Clear policies for how Akara coordinates peer-to-peer exchange activity, handles verification, manages records, and protects users without holding or moving funds.

Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.

Core Terms

Terms of Service

The terms that govern access to and use of Akara's peer-to-peer currency exchange coordination tools.

Verification Tiers & Limits

How Akara may use verification tiers and transaction limits to manage platform safety.

Cancellation & Refunds

How cancellations, refunds, and reversals work on Akara's no-custody peer-to-peer model.

WhatsApp Messaging

How users opt in to receive Akara messages on WhatsApp, and what messages they can expect.

Acceptable Use

How users must behave on Akara: acceptable use, conduct rules, unsafe use, and enforcement.

Risk & Safety

No-Custody Risk Disclosure

Akara's no-custody model explained: Akara never holds or moves funds, and users must understand the risks of direct peer-to-peer payment.

Payout Name-Match Policy

How Akara handles bank and mobile money payout details, and why payout names must match the verified account holder.

AML & Fraud Prevention

The fraud prevention and anti-abuse controls Akara applies to keep peer-to-peer exchange coordination safer.

Dispute Resolution

When and how users can raise disputes on Akara, what evidence is needed, and how reviews are decided.

Receipts & Evidence

How payment receipts and evidence are handled, reviewed, and rejected on Akara.

Prohibited Transactions

The transactions and platform behaviour that Akara must never be used for, and how violations are enforced.

Privacy & Data

Privacy Policy

How Akara collects, uses, stores, shares, and protects user information across verification, listings, trades, receipts, and support.

KYC Consent

What identity information Akara collects for verification, which documents are accepted, and what users consent to.

Data Retention

How long Akara may keep user data, including KYC records, receipts, and chat records, and why.

Data Deletion

How users can request deletion of their Akara data, what can be deleted, and what may be retained.

Support

Support & Complaints

How to contact Akara for help, complaints, disputes, and safety concerns: channels, hours, and response times.

ALL POLICIES EFFECTIVE JULY 5, 2026