Privacy & Data
Data Retention Policy
This policy explains how long Akara may keep user data and why.
EFFECTIVE: JULY 5, 2026
Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.
Key reminders
- Akara does not hold or move funds
- Confirm payout details before sending
- KYC data, receipts, and chat records may be used for fraud prevention and dispute review
- Akara may pause trades or restrict accounts for safety
Records Akara May Retain
- Account records
- KYC and verification records
- Payout details
- Listings and trade history
- Receipts and dispute evidence
- WhatsApp chat records
- Support records
- Risk review notes and admin decisions
Retention Periods
- KYC records: 5 years after account closure or last transaction, unless law requires longer.
- Receipts and dispute records: 5 years.
- WhatsApp chat records: 2 years, unless linked to disputes, fraud review, legal review, compliance review, or safety concerns.
Why Records May Be Kept
- Verifying platform activity
- Preventing fraud
- Reviewing disputes
- Investigating suspicious behaviour
- Handling complaints
- Legal compliance
- User protection
Deletion and Legal Holds
Records may not be deleted immediately if they are linked to an active dispute, fraud review, legal request, compliance review, or safety investigation. Once the hold ends, normal retention and deletion rules apply.