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Last updated: July 4, 2026

Dispute Resolution Policy

This policy explains how Akara handles disputes between users.

Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.

Business details

Legal business name
Akara Fintech Solutions
Registration number
BN 9656395
Entity type
Business Name
Business type
Sole Proprietor
Country of registration
Nigeria
Date of registration
July 4, 2026
Business status
Active
Principal place of business
No. 19, Afam Emma Chukwura Lane, Bonsaac, Asaba, Delta State, Nigeria
Public support email
support@tryakara.com
Temporary email
tryakara@gmail.com
Website
https://tryakara.com
Governing law
Nigeria, with applicable local laws in supported user countries where required
Regulator
[Regulator if applicable]

When You Can Raise a Dispute

You may raise a dispute if you sent money and did not receive value, received money but the other user claims otherwise, saw a fake or unclear receipt, found mismatched payout details, experienced an abandoned trade, or suspect fraud.

Timing

Raise disputes within 24 hours of opening or completing a trade, or immediately if payment was sent and value was not received.

Evidence You May Need

You may need a bank receipt, mobile money receipt, SMS, app screenshot, PDF receipt, transaction screenshot, reference, trade code, amount, date, time, or WhatsApp chat.

Review Process

Akara may pause the trade, request evidence, review KYC, receipts, payout details, chats, restrict accounts during review, and assign an admin or compliance reviewer.

Response Time

Akara aims to respond within 24 to 72 hours. Complex cases may take longer.

Decision

An admin or compliance reviewer may resolve, reject, close, or escalate a dispute. Akara may close a trade without both confirmations only after admin review and clear evidence.

No Guarantee

Akara cannot guarantee refund, reversal, or recovery.

No-custody notice

Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Always confirm payout details before sending money.

This page is a draft and should be reviewed by a qualified legal professional before launch.

Key reminders

  • Akara does not hold or move funds.
  • Confirm payout details before sending.
  • KYC data, receipts, and chat records may be used for fraud prevention and dispute review.
  • Akara may pause trades or restrict accounts for safety.
Back to legal center
AKARA

A cleaner way to swap from chat.

Akara

Akara Fintech Solutions, BN 9656395.

Headquarters: Nigeria and Rwanda.

Akara coordinates the record. Users send money directly through their own bank or mobile money accounts.

Product

Product How it works Trust and safety Currencies Support

Legal

Core

Terms of ServicePrivacyAcceptable UseWhatsApp Opt-In + Messaging

Trading

No-Custody Risk DisclosureDispute ResolutionCancellation, Refund, + ReversalReceipt Upload + Evidence

Account

KYC + Identity Verification ConsentPayout Details + Account Name-MatchUser Verification Tier + Transaction LimitData Deletion

Contact

support@tryakara.com complaints@tryakara.com WhatsApp support