Core Terms
WhatsApp Opt-In and Messaging Policy
Akara is a WhatsApp-first platform. This policy explains how users opt in to receive Akara messages.
EFFECTIVE: JULY 5, 2026
Akara does not hold, receive, escrow, custody, remit, convert, or move user funds. Users send money directly to each other through their own bank or mobile money accounts. Users must confirm payout details before sending money. KYC data, receipts, and WhatsApp chat records may be used for fraud prevention and dispute review. Akara may pause trades, restrict accounts, suspend listings, require admin review, or block users where needed for safety.
Key reminders
- Akara does not hold or move funds
- Confirm payout details before sending
- KYC data, receipts, and chat records may be used for fraud prevention and dispute review
- Akara may pause trades or restrict accounts for safety
Official WhatsApp Channel
Akara operates through its official WhatsApp Business number: +250 734 269 158. Messages from any other number claiming to be Akara should be reported to support.
How Users Opt In
- Starting a chat with Akara's official WhatsApp number
- Clicking an Akara link that opens the WhatsApp chat
- Completing a WhatsApp Flow
- Replying AGREE to an opt-in prompt
Messages Users May Receive
- Verification messages
- Trade updates
- Listing notifications
- Receipt prompts
- Reminders and confirmations
- Dispute updates
- Account alerts and safety warnings
- Support responses
- Policy updates
Marketing Opt-Out
Users may opt out of marketing messages at any time. Opting out of marketing does not stop trade, security, dispute, account, or support messages, which are required to operate the service safely.
Message Records
Akara may keep WhatsApp message records to operate the service, verify instructions, prevent fraud, review disputes, support users, and protect account safety.